Effective IT Maintenance Service Setup Plan

Step 1: Calculate the cost of support and IT maintenance, scope and resources

Step 2: Creating a software support and maintenance process

  1. On-demand Support
  • L1- Basic help desk resolution and service desk delivery — resolving simple issues and escalating more complex situations.
  • L2 (technical support)– debugging software and resolving performance, configuration, and security concerns.
  • L3- Support for products and services from experts.
  • L4- Support from outside sources for issues that the organization is unable to address.

Step 3: Selecting a sourcing model and putting it into action

Step 4: Maintaining the software and launching support

Step 5: Service Level Agreement

Step 6: System Analysis

Step 7: Evaluation of the Solution

Step 8: Implementation

Step 9: Testing

Software Support Maintenance Requires Human Resources

Engineers for application support:

  • Software health checks and monitoring on a continuous basis.
  • Identifying and resolving application performance issues.
  • Problems with software configuration and account administration are being resolved.
  • Investigate the logs for root cause analysis.

Software developers:

  • Fixing bugs in the code and databases is the job of software developers.
  • Developing new software features or components.
  • Customizing software, integrating it with other systems, and migrating it.

Testing engineers:

  • Functional, regression, integration, and other types of testing are performed on implemented updates, upgrades, and other software changes by test engineers.

DevOps engineers:

  • Using the CI/CD approach, automate the software’s change implementation and evolution.
  • Physical and virtual servers, as well as their configurations, are managed.
  • Cloud service configuration and optimization.
  • Fixing infrastructure problems.

Entrust Your Software Application Support and Maintenance to Experts

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An app development agency taking small steps towards building a brighter future. Visit us at http://www.terasoltechnologies.com/

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Terasol Technologies

Terasol Technologies

An app development agency taking small steps towards building a brighter future. Visit us at http://www.terasoltechnologies.com/

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